Refunds & cancellation

Atlas Studio offers monthly or annual workspace plans and separate, one-time prepaid credit top-ups. This page explains cancellation and when you can get your money back for unused top-up credits.

Refunds

• You can ask for a refund of purchased credits within 7 days of the purchase, as long as those credits haven't been used.
• Credits that have been used are not refundable.
• Free credits given at sign-up can't be refunded.
• Approved refunds go back to the original payment method within 5–7 business days. Your bank may take a little longer to show it.
• When a refund is made, the refunded credits are removed from your account.

Cancellation

Owners and admins can cancel workspace plan renewal in the Studio. The plan remains active until the end of its paid monthly or annual period, then it stops renewing. One-time credit top-ups do not renew and need no cancellation. You can stop using Atlas Studio or delete your account at any time.

How to ask for a refund

Email us at hello@atlasos.one from the email address of your account, with the date of the purchase and its payment reference (you'll find it in Account → Credits → Payments and receipts). We'll reply to confirm the refund.